Shipping policy

Shipping & Delivery

At Mabel & Fern, we want receiving your order to feel just as considered as choosing it.

Delivery areas

We currently deliver to addresses within the United Kingdom.

Delivery availability may vary depending on the size, weight or nature of an item. Any applicable delivery options and charges will be shown at checkout before you complete your purchase.

Delivery costs

Delivery charges are calculated and displayed at checkout where applicable.

From time to time, we may offer promotional or complimentary delivery on selected orders or products.

Dispatch & delivery times

Estimated dispatch and delivery information will be provided where available during checkout or within the relevant product information.

Please note that delivery estimates are not guaranteed and may occasionally be affected by circumstances outside our reasonable control.

If there is a significant delay affecting your order, we will aim to let you know as soon as reasonably possible.

Multiple items

If your order contains multiple products, they may occasionally arrive separately.

Where this happens, you will not be charged additional delivery fees beyond those agreed when your order was placed unless otherwise clearly stated and agreed.

Personalised or made-to-order items

Personalised, bespoke or made-to-order products may require additional preparation time.

Where applicable, estimated lead times will be shown on the relevant product page or communicated to you before fulfilment.

Damaged or incorrect deliveries

Please check your order when it arrives.

If an item arrives damaged, faulty or incorrect, please contact us as soon as possible at hello@mabelfern.co.uk with your order details and, where helpful, photographs of the issue.

We will work with you to resolve the matter in accordance with your statutory rights.